For buyers
Community guidelines and enforcement
The conduct rules for buying, reviewing, and reporting on Chase Sets, why transactions stay on the platform, and how recorded, human moderation and account enforcement work.
Help category
Buying
Payment, protection, refunds, and return guidance for buyers.
For buyers
Order protection
How Chase Sets applies buyer and seller safeguards around payment, fulfillment, disputes, returns, payout release, and negative balances.
For buyers
Payment problems
What to do about a declined payment, a charge you do not recognize, a wrong or duplicate charge, and how payment issues are handled.
For buyers
Refunds and returns
How cancellations, order problems, returns, and refunds work — what each side provides and what happens on the deadlines.