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Policy

Refunds and returns

Refund and return handling is tied to order status, payment outcome, shipment progress, and support review.

Current availability

Marketplace checkout opens only after production promotion approval. Until then, the public site does not create purchases, charges, refunds, or returns.

Marketplace model

Return eligibility, dispute paths, payment outcomes, and support contact stay visible before and after checkout so accounts can understand the path before money moves.

Support

For questions about refund or return handling, contact [email protected].