Pending, then available
When a buyer's payment is captured, your money posts to your Chase Sets wallet as pending: one entry for the item proceeds and, when the order carries one, a separate entry for your shipping payout. Pending funds become available automatically once the order is delivered and the clearance window has passed. Both entries release on the same schedule.
Delivery is the gate. Release requires a recorded carrier delivery for the order, so shipping with tracking through the platform is what starts the clock — see Shipping requirements. An order with no recorded delivery does not release, no matter how much time passes.
The clearance window
Two windows exist today: a standard window of 2 days after delivery and an extended window of 7 days after delivery.
The standard window applies when everything about the sale checks out: the platform has marked your account a trusted seller, your account has at least one eligible review, no risk signals are linked to your account, the order qualifies for trust signals, and the sale is under $250.00. If any of those conditions is not met — including every sale at or above $250.00, and all sales while your account is new — the extended window applies instead.
These are the current published values; this page reads them live from the platform policy.
What pauses funds
Some events hold your funds beyond the normal schedule:
- An open support request on an order holds that order's funds until the request is resolved, and refund-shaped resolutions keep the hold for the refund.
- Payment fraud reviews and early fraud warnings hold funds while they are reviewed.
- A chargeback holds the disputed order's funds and releases them only if the dispute is won. When a chargeback arrives after funds were released, the disputed amount is recovered from your balance.
Held amounts are excluded from what you can pay out, and orders under an active hold do not mature.
Platform-covered resolutions
When Chase Sets approves platform coverage for all or part of a support resolution, the support case shows your allocation separately from the amount Chase Sets is covering. A fully platform-covered resolution shows a seller allocation of $0.00; a split resolution shows both amounts in the same currency. Coverage does not by itself establish seller fault.
An approved remedy alone is not a hold-release confirmation. If the displayed allocation looks wrong or a hold remains after the support case completes, use the escalation path in the support case or contact support@chasesets.com.
Requesting a payout
Payouts are seller-initiated. You request a payout of your available balance to the bank account connected during payout setup; the current bounds are $5.00 minimum and $10,000.00 maximum per request. A payout moves through requested, in transit, and completed; if the provider fails the payout, the amount returns to your wallet.
A payout request is refused while payout setup is incomplete, while support holds cover the requested funds, while your balance is negative, or when the amount exceeds what is available. For 24 hours after you change your payout destination, requesting a payout requires additional identity verification.
Shipping allowance and Order Protection
Every sale carries a seller-funded fulfillment allowance. The allowance funds the order's Order Protection contribution first and shipping second, and your order payout detail itemizes both. See Marketplace sales and checkout fees for the published rates.
If your balance goes negative
Refunds, chargebacks, and payout recoveries can push a wallet below zero. New sale proceeds then offset the negative balance first, before any remainder enters the normal clearance pipeline. Payout requests stay paused until the balance recovers, and prolonged negative balances move the account to collections, which also pauses new listings.